Policy Document

Refund & Return Policy

Last updated: May 2026 | Annexiva Food Pvt. Ltd., India

⚡ Quick Summary: We accept returns within 7 days of delivery for damaged or incorrect items. Opened nutrition products cannot be returned for hygiene reasons. Refunds are processed within 5–7 business days.

✅ Eligible for Return

Damaged or broken items
Wrong product delivered
Tampered packaging on arrival
Expired products received
Sealed, unopened products

❌ Non-Returnable Items

Opened nutrition products
Used or partially consumed items
Items without original packaging
Items returned after 7 days
Items on sale or clearance

Initiate Your Return Request

Your Order ID / Order Number
Clear photos of the product and packaging
Description of the issue

Review & Approval (24–48 hours)

Our team will review your request and photos. We'll respond within 24–48 hours with one of the following:

Return approved — pickup arranged at no cost to you
Replacement dispatched directly
Partial or full refund offered

Return Pickup (if required)

If a return is approved, keep the item in its original packaging. Our logistics partner will arrange a pickup from your address. Do not attempt to ship the item on your own without our authorization.

Refund Processing

Once the return is received and inspected, your refund will be processed within 5–7 business days to your original payment method. You will receive a confirmation email once processed.

Need Help With a Return?

Email: support@annexiva.com

Phone: +91 9155478064

Response time: within 24–48 hours