Privacy Policy

Our Commitment to Your Privacy

At Annexiva, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and billing/shipping address
• Payment information (processed securely via Shopify Payments — we never store card details)
• Order history and preferences
• Communications you send us via email or contact form

We also automatically collect device and browsing data (IP address, browser type, pages visited) to improve your experience.

How We Use Your Information

• To process and fulfill your orders
• To send order confirmations, shipping updates, and support communications
• To personalize your shopping experience
• To send promotional emails (only if you opt in)
• To improve our website and product offerings
• To comply with legal obligations

Information Sharing

We share your data only with trusted partners who help us operate our business:

• Shopify — our e-commerce platform provider
• Payment processors — for secure transaction handling
• Shipping partners — to deliver your orders
• Email marketing tools — only if you've subscribed to our newsletter

We do not sell, trade, or rent your personal information to any third party for their own marketing purposes.

Cookies & Tracking

We use cookies to enhance your browsing experience, analyze site traffic, and understand customer behavior. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.

Your Privacy Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

Data Security

We implement industry-standard security measures including SSL encryption and secure servers. However, no method of transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.